Below is some helpful information for shoppers to know about shopping at Winn-Dixie.
Aisle Location Sorting
Winn-Dixie aisle location sorting is an optional feature that provides clear navigation and direction while shopping items for Winn-Dixie orders.
To organize the Shopping List for Winn-Dixie orders by aisle location:
- Tap Sort: Category from the top of the Shopping List
- Under the Sort Items By section, select Aisle Location
- Tap Apply in the top right corner of the section
Do shoppers need to ask for tax exemption?
Yes. Once shoppers get to check out, tap Check Out in the app, they should let the cashier know the order is tax-exempt and present the barcode to be scanned. If the barcode does not scan, proceed with checkout and ask the cashier to use the store supervisor card.
Can shoppers use self-checkout at Winn-Dixie?
Yes, shoppers can use any lane to check out.
What items are prohibited?
Shoppers cannot deliver alcohol*, tobacco, prescription/behind the counter medication, or gift cards from Winn-Dixie. Click here to view the full list of prohibited items for all Shipt orders.
*Note: Alcohol delivery certified shoppers can deliver alcohol in FL and AL metros.
If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.
What should shoppers do if a member special requests alcohol or wants to add alcohol to their grocery order at Winn-Dixie?
Shoppers will not be able to honor a request for alcohol on a “dry” order (an order that does not already include alcohol). If a member wants to add alcohol after they have placed a dry order, shoppers may politely let them know they will have to place a new order for that item to be delivered.
What about BOGOs and other sales at Winn-Dixie?
If an item is marked BOGO in-store, shoppers will purchase the exact quantity requested in the app. The member will still receive the discount for this item.
For other deals, such as 3 for $10 and 5 for $5, members do not have to purchase the specified quantity. The sale price for these deals is reflected per item in the Shipt app.
Should shoppers use a rewards card at checkout?
No, shoppers should not use a rewards card at checkout.
Will shoppers need to bag items at checkout?
Yes, shoppers will be responsible for bagging items at checkout. Tips on bagging can be found here!
What do I do if the receipt won't scan into the app?
After checking out, you'll be prompted to scan the barcode on the physical receipt. If the app’s scanner has trouble capturing the receipt barcode, you can manually input the receipt number underneath the barcode.
Can shoppers return items to Winn-Dixie?
Winn-Dixie cannot accept returns after shoppers leave the store. Therefore, you should process orders before leaving Winn-Dixie to ensure you will be able to return items if necessary.
Note: If the member’s card is declined while you are still in-store, you may return non-perishables only.
Alcohol Returns
For Winn-Dixie alcohol orders, if a member is not home, unable to produce a valid ID, or is intoxicated at the time of delivery,* shoppers should return alcohol items back to the store of purchase
*Alcohol items that have to be returned due to these reasons will not be refunded.
To return alcohol items, shoppers should present the store receipt with the items that need to be returned to an associate at the customer service desk.
Note: Alcohol delivery is only available from Winn-Dixie in FL metros at this time.
What should shoppers do if a member has an issue with their order from Winn-Dixie?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!
If members have questions about their SE Grocers Rewards, shoppers can politely direct them to call 1-844-745-0463 or visit segrewards.com for assistance.